This article explains what to do if you see a Fortnox export error mentioning verifications or a missing account number.

Error: The selected verification series is not marked as manual in Fortnox.

The cause:

In this case, the whole export fails. The reason is that, for Pleo’s integration with Fortnox to work properly, the verification series in Fortnox needs to be marked as manual.

The solution:

In Fortnox, go to Settings (Inställningar) - Bookkeeping (Bokföring) - verification series (Verifikationsserier). Next to the Pleo series name, tick the box in the manual column (Manuell Kontering).

Error: Missing user permission for bookkeeping verifications

The cause:

The person working with the Fortnox/Pleo integration needs a license with more user permissions. For example, the Fortnox "Bokföring" license does not grant enough access.

The solution:

The administrator of your Fortnox account needs to go to the manage users (Administrera Användare) section of Fortnox and change the license to either "Kvitto & Utlägg” or “Bokföra.”

Error: Missing account number for this expense

The cause:

Fortnox only accepts expenses that specify an account number. Categories in Pleo should reflect your account numbers in Fortnox.

The solution:

In Pleo, assign a Category to the expenses that failed to export. Learn more about Categories.

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