This article is about how to get technical help from Pleo's support team.

If your plan includes a dedicated customer success manager, please reach out to them to discuss your overall setup, goals for using Pleo, accounting needs, and/or any feedback (always appreciated). Not sure who your CS manager is? Let us know via chat or email (steps below), and someone from Pleo will put you in touch.

Have technical questions? Here's how to find answers:

  1. The Pleo help centre (which you are on right now) covers the vast majority of product information and how-to guides. Click here to go to the home page of the help centre and/or use the search bar to type in your specific query. You can also change the language in the top right hand corner:

  2. If the help centre doesn't seem to have the right answer, the next best option is to chat with us. If the automatic replies provided in the chat don't help, you will be directed to a real live human! Why do we recommend chat over email? Because you'll get an answer faster, with the average response time on chat being less than 20 minutes, whereas email can take several hours. Here's where you can find the chat option:

    • Right here in the help centre! Click the bubble in the bottom right hand corner:

    • In the Pleo mobile app, open the chat function in the account section (the section you see by clicking on the right icon at the bottom of your screen):

    • In the Pleo web app, click on the question mark ? in the bottom right-hand corner:

  3. If you do prefer email to chat and don't mind waiting a bit longer for a reply, please contact us at

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