Where can I find Pleo product support?
How to find answers in help centre articles, live chat, and email support.
Angela avatar
Written by Angela
Updated over a week ago

This article is about how and where to get technical help from Pleo's support team.

If your plan includes a dedicated customer success manager, please reach out to them to discuss your overall setup, goals for using Pleo, accounting needs, and/or any feedback (always appreciated). Not sure who your CS manager is? Let us know via chat or email (steps below), and someone from Pleo will put you in touch.

In this article we will cover:

  • The Pleo help centre

  • Chat (available on paid plans)

  • Email

The Pleo help centre

The Pleo help centre (which you are on right now) covers the vast majority of product information and how-to guides. Click here to go to the home page of the help centre and/or use the search bar to type in your specific query. You can also change the language in the top right hand corner:


If the help centre doesn't seem to have the right answer, the next best option is to chat with us. Chat is available to customers on paid plans. If your organisation is on a free Pleo plan, please contact us via email.

Why do we recommend chat over email? Because you'll get an answer faster, with the average response time on chat being less than 20 minutes, whereas email can take several hours. If the automatic replies provided in the chat don't help, you will be directed to a real live human!

Here's where you can find the chat option:

  • Right here in the help centre! Click the bubble in the bottom right hand corner:

  • In the Pleo mobile app, open the chat function in the account section (the section you see by clicking on the right icon at the bottom of your screen):

  • In the Pleo web app, click on the question mark ? in the bottom right-hand corner:


If you do prefer email to chat and don't mind waiting a bit longer for a reply, please contact us at support@pleo.io.

Others searched for

  • Contact Pleo

  • Pleo Support

  • Phone number for Pleo

  • Help centre

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