If you need technical assistance from Pleo's support team, we're here to help. Follow the steps below to get the support you need:
1. Check Our Help Centre
Our comprehensive Help Centre covers a wide range of product information and how-to guides. To find answers to your questions, click here to go to the Help Centre home page. You can use the search bar to quickly find specific information and change the language in the top right hand corner to suit your preferences:
2. Chat (Available on Paid Plans)
If you can't find the answer you're looking for in the Help Centre, our chat support is your next best option. Chat is available to customers on paid plans. (If your organisation is on a free Pleo plan, please contact us via email.) Here's why we recommend chat over email:
Faster Response: Our average chat response time is less than 20 minutes.
Real Human Assistance: If the automated responses don't solve your problem, you'll be connected to a live human support agent.
Access chat in the following ways:
In the Pleo mobile app: Open the chat function in the account section.
In the Pleo web app: Click in the question mark (?) in bottom right-hand corner.
Right here in the Help Centre: Click the chat bubble in the bottom right-hand corner.
3. Email Support
If you do prefer email communication or your company is on a free plan, please contact us at firstname.lastname@example.org.
We're committed to providing you with the best support experience possible. Whether you choose chat or email, we're here to assist you with your questions and concerns.
4. Customer Success Manager
If your plan includes a dedicated customer success manager, please reach out to them to discuss your overall setup, goals for using Pleo, accounting needs, and/or any feedback (always appreciated).
Not sure who your CS manager is? Let us know via chat or email, and someone from Pleo will put you in touch.
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