Disclaimer: This guide is only applicable to purchases where there is face-to-face contact with the merchant. 

Although it rarely occurs, some merchants may question why your name is not printed on your Pleo card and request more information before processing a payment. If this happens, you should:

  1. Show the merchant the back of your Pleo plastic card, so that they can see the last 4 digits of the card

  2. Open the Pleo app, and click on the Cards menu in the lower left corner

  3. Swipe the virtual card left, to access your plastic card details

  4. Show the merchant that the 4 last digits of your Pleo plastic card match those recorded in the app, and the scroll down in the app to display the Card holder details

Worth noting: It is in part due to the lack of names on Pleo cards that we can distribute them to you so quickly and efficiently, while also maintaining security and convenience through the use of our app.

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