Pleo has first-class data about your account and its setup. However, we may want to check if there is a discrepancy between the known data and what you see at your end in the UI.
For this purpose, Support may ask you for a screenshot with Console.
How do I proceed?
In the Pleo web app, go to the site where you want to show something or have problems.
From now on it depends on which browser you are using:
Google Chrome:
Use the shortcut Option + ⌘ + J (on macOS)
Use the shortcut Shift + CTRL + J (on Windows/Linux)
Mozilla Firefox:
Use the shortcut Shift + ⌘ + J (on macOS)
Use the shortcut Shift + CTRL + J (on Windows/Linux)
Apple Safari:
Use the shortcut Option + ⌘ + C
Note: Before you can access the developer console in Safari, you first need to enable the Developer Menu. To do that, go into Safari's preferences (Safari Menu > Preferences) and select the Advanced Tab. Now select the option "Show Develop menu in menu bar"
Microsoft Edge:
Use the shortcut CTRL + Shift + i to open it, select the tab "Console" after
After the console is open please proceed or action the step in the app that shows you an error. Please make a screenshot of the full page, that shows both, the logs in the console and the Pleo web app.