Pleo has first-class data about your account and its setup. However, we may want to check if there is a discrepancy between the known data and what you see at your end in the UI.

For this purpose, Support may ask you for a screenshot with Console.

How do I proceed?

In the Pleo web app, go to the site where you want to show something or have problems.

From now on it depends on which browser you are using:

Google Chrome:

  • Use the shortcut Option + ⌘ + J (on macOS)

  • Use the shortcut Shift + CTRL + J (on Windows/Linux)

Mozilla Firefox:

  • Use the shortcut Shift + ⌘ + J (on macOS)

  • Use the shortcut Shift + CTRL + J (on Windows/Linux)

Apple Safari:

  • Use the shortcut Option + ⌘ + C

Note: Before you can access the developer console in Safari, you first need to enable the Developer Menu. To do that, go into Safari's preferences (Safari Menu > Preferences) and select the Advanced Tab. Now select the option "Show Develop menu in menu bar"

Microsoft Edge:

  • Use the shortcut CTRL + Shift + i to open it, select the tab "Console" after

After the console is open please proceed or action the step in the app that shows you an error. Please make a screenshot of the full page, that shows both, the logs in the console and the Pleo web app.

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