Claims are handled by AXA Partners, that can be contacted on the following local numbers:
Denmark: +45 89 88 07 31
United Kingdom: +44 (0) 203 409 7820
Germany: +49 3355 6223 008
Sweden: +46 8446 895 05
Or, using this online claims form: https://eu.claims.axa.travel/claim_form/form.
After selecting your country of residence, be sure to select Pleo as your insurance provider.
When contacting AXA Partners, you'll need to identify yourself. Your unique policy reference is preferred as a form of identification with AXA, which all the insured users receive (search for "Travel insurance on your Pleo card" in your inbox).
Have ready some proof of your permanent address, such as a utility bill in your name.
Alternatively, use the name and address of your company along with your work email address.
Please note, Pleo's support team can't assist you with your insurance claim.