Once the Pleo administrator has received and handed out the new Pleo cards, users will be able to pair them right away using the Pleo app.
Before following the steps below, please make sure your Pleo app version is at least version 2.18.
Is your old card still active?
Does your card say "Your card will expire in X days" when you access the cards section of the app? If so, follow the steps below to activate your new cards:
Click Activate new on the app, and then Activate card. Enter your four digit passcode and after a few seconds your new virtual card will be ready to use.
Swipe left on your virtual card to discover the Plastic Card section. Click Pair new, and then Pair new card. Enter your passcode and the last 4 digits of your new Pleo card. All done!
Has your old card stopped working?
Does your card say "Expired" when you access the cards section of the app? This means your old cards have been deactivated and can no longer be used. Please, follow the steps below to activate your new and improved Pleo cards:
Click Unlock my card and enter your four digit passcode
Swipe left on your virtual card to discover the Plastic Card section. Click Pair Plastic Card and enter your four digit passcode. Enter the las four digits of your new Pleo card. That's it!
Are you new to Pleo?
If you just received your very first Pleo card, please click here to find a more comprehensive guide about card activation.