Once the Pleo administrator has received and handed out the new Pleo cards, users will be able to pair them right away using the Pleo app.

Before following the steps below, please make sure your Pleo app version is at least version 2.18.

Is your old card still active?

Does your card say "Your card will expire in X days" when you access the cards section of the app? If so, follow the steps below to activate your new cards:

Virtual card

  • Go to your Pleo app and click the card icon from the bottom menu
  • Select the Virtual card
  • Select the Activate card button

Plastic card

  • Go to your Pleo app and click the card icon from the bottom menu
  • Select the Plastic card
  • Select the Pair new card button

Has your old card stopped working?

Does your card say "Expired" when you access the cards section of the app? This means your old cards have been deactivated and can no longer be used. Please, follow the steps below to activate your new and improved Pleo cards:

Virtual card

Select your Virtual card and click Activate card, enter your four digit passcode

Plastic card

Select your Plastic card and click Pair Card, follow the instructions shown in the app.

Are you new to Pleo?

If you just received your very first Pleo card, please click here to find a more comprehensive guide about card activation. 

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