Pleo's Customer Support Team will be more than happy to reset your passcode if you can't remember it. 

But before they can reset it, they need to first verify your identity for security reasons. 

Please send us an email on support@pleo.io - or open a new live-chat conversation - in which you attach proof of payment of the last bank transfer made to your company's Pleo account.

The proof of payment needs to include date, amount and payer and payee's details.  

Once your documentation has been verified by Pleo's Customer Support Team you'll receive a confirmation and an email with a link to reset your passcode.

Please note that the link expires after 1 hour.



Don't have bookkeeper access or admin rights? Then this guide is for you.

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