Forgotten passcode? It happens, don't worry - we got you! Before we can assist you we will need to go through a verification step. This is for your account safety.

Please note: Another admin on the account can easily help you reset your passcode by following this guide.

What you need

  1. Proof of payment (screenshot or PDF) of the last bank transfer made to your company's Pleo account, that must include date, amount and payer and payee's details.

  2. Send an email to OR click on 'chat with us' in the bottom right.

  3. Attach the proof of transfer to the email or chat along with your request to reset your passcode.

What next?

The support team will verify the transfer and will confirm that it matches our records and will send you a reset passcode email.

💡Top Tip: Try to reset your passcode to something memorable as you will need this code to log in and to make any changes in Pleo.

Related Articles 📚

User: How do I reset my passcode

Admin: How to reset a users passcode

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