With auto top-up, funds will be automatically transferred to Pleo when your Wallet balance falls below a certain amount.


Setting up auto top-up

  • Submit the Mastercard Agreement (you may have done this already). 

  • Set up a threshold reflecting your monthly spend to ensure you always have enough funds in your Wallet:

    1. Define the balance threshold, which will trigger the auto top-up. We suggest that this should correspond to around 40% of your monthly spend.*

    2. Define the amount you wish to transfer. We suggest that this amount should correspond to around 3 weeks' spend. For example, if your monthly spend is approx. 100.000 DKK, we recommend you set the balance threshold to 40.000 DKK and the top up amount to 75.000 DKK. If you are in a period of rapid growth or expenditure, we recommend setting a higher  threshold, e.g. corresponding to around 50-60% of your monthly spend. 

Good to know:

  • At least one manual transfer is needed before setting up auto-top up. This is so that Pleo's Compliance team can whitelist your business bank account.

  • Pleo runs a balance check upon each transaction.

  • The funds from auto top-ups will appear in your Pleo Wallet within 1-3 business days.

  • All admins will receive an email from Pleo each time an auto top-up has been triggered.

  • By default, bookkeepers do not have access to auto top-up. But admins can grant them access; see the "additional bookkeeper permissions" section of this article.

  • Our customers in Denmark can cancel an existing auto top-up agreement here.


Low balance alert

The low balance alert does not trigger an auto top-up; it only sends out an email.

By default, all admins receive an email when Pleo notices your Wallet getting low based on previous spending patterns. You can always switch to a notification based on the balance dropping below a certain amount. This is a good option for UK accounts, for which auto top-up is not available. To make changes to your low balance alert:

  1. Go to the "Wallet" page.

  2. Click on "Low balance alert" (on the right side of the page):

  3. Click "Manage alert."

  4. Enter a notification threshold.

  5. Click "Save":

However, if you have a Danish account and have enabled auto top-up, you might prefer to opt out of low balance notifications. To do so:

  1. Go to "Settings."

  2. Click "My account."

  3. Click "Notifications."

  4. Adjust your Low balance alert notifications:

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