If you have entered the wrong PIN number three times, your Pleo card will be blocked as a safety precaution.  

You can easily reset your PIN tries from the Pleo app:

  • Click on the person icon 
  • Select PIN option
  • Click on Reset card PIN attempts
  • Enter your 4 digit passcode

Note: If you have a U.K., Swedish or German Pleo card, you need to visit an ATM and synchronise the PIN with the ATM's PIN services before you can use the card again. 

If you have a Danish Pleo card you don't need to go to an ATM, as your card will update automatically with the next in-store purchase you make in Denmark. However, if you are currently traveling outside of Denmark with your Danish Pleo card, we recommend visiting an ATM to ensure the PIN updates correctly.  

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