For security reasons, Pleo cards need to use the CHIP and PIN wherever the terminal supports chip cards. Payments made with CHIP will not be accepted with signature as a verification method.
In certain countries, some merchants have chip and signature payments as the default method and are unable to choose a different payment method. Unfortunately, you will not be able to pay with your Pleo card in such situations. We recommend that you carry a backup card just in case.
We are aware of the problem and are working on finding a solution :)