If you are using your Pleo plastic card for the first time (or for the first time after you have changed your PIN), you may in rare cases experience issues with your PIN. 

The reason for this is that the PIN for your Pleo plastic card needs to be synchronised with the PIN you set up in the Pleo App. If the terminal from which you are making a purchase is not online, your new PIN may not work.

This rarely happens in Denmark as most terminals are online, but in the event it does - please try using another terminal and in most cases this will result in the problem being solved! 

It is essential that your Pleo plastic card is paired in the app - this can be done by going into cards in the App. 

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