If you are using the Pleo plastic card for the first time (or if you have recently changed your PIN code), the PIN code for your Pleo plastic card needs to be synchronised with the PIN code you set up in the Pleo App.

If the terminal you are using does not support this functionality, the PIN may not be synchronised.

This rarely occurs in Denmark, but If you are using your plastic card for the first time abroad, it can happen.

1. If you are using your plastic card in Denmark and your PIN does not work when you are making your first purchase or after you changed the PIN code, please try using the card in a different store.

2. If you are not in Denmark, please go to an ATM machine and select PIN services or check your balance. This will automatically synchronise the PIN in your plastic card with the one you set up in the Pleo App and you will be able to use your plastic card for future in-store purchases.

If you have any doubts or experience trouble setting up your PIN number, please contact us.

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