If you’re using your Pleo plastic card for the first time (or for the first time after you’ve changed your PIN number), you may in rare cases experience issues with your PIN.

The reason for this, is that the PIN number for your Pleo plastic card needs to be synchronised with the PIN number you set up in the Pleo App. If the terminal from which you’re making a purchase is not online, your new PIN may not work.

To clarify, this rarely occurs in Denmark, but If you’re using your plastic card for the first time abroad, it may happen.

  1. If you’re using your plastic card in Denmark and your PIN does not work when you are making your first purchase, please try using the card in a different store.
  2. If you’re in the UK:  please go to an ATM (here is a list of modern chip-enabled ATMs near you) and select "PIN services" and then "Unlock PIN". This should automatically synchronize the PIN in your plastic card with the one you set up in the Pleo App and you should be able to use your plastic card right away.

If you have any doubts or experience any trouble setting up your PIN number, please contact us.

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