Every Pleo user has the ability to disable their card. You can do so if your card is stolen, if you suspect fraudulent activity or for any other reason you choose.
All one must do is go to "Cards" in the Pleo App and below both the virtual and plastic card, you will find a "disable" tab that will help you disable your card.
In order to re-enable the card when you deem fit, you can follow the exact same procedure. Except , there will then be an "enable" tab.
If a Pleo admin wants to disable a Pleo card on behalf of one of their employees, they can easily do so by following these steps :
- In the left hand menu, click on the Team section
- Scroll over the employee whose card you would like to disable and click on the pencil icon
- Find the card you would like to disable and click disable card
- Click either temporary disable card or card number has been stolen, depending on the reason you would like to cancel the card
- Type in your PIN code for the card and the card will then be disabled
The card can be easily re-enabled, if needed. Just click enable card, type in your PIN code and voila, the card is active again!
If a plastic Pleo card gets stolen or lost, we suggest you permanently disable it and block it.