Pleo virtual or plastic cards can be disabled instantly by the user or administrator.

A user can disable their card following these steps: 

  1. In the left hand menu, click on the My Cards section
  2. Find the card you would like to disable and click Disable card
  3. Click either Temporary disable card or Card number has been stolen, depending on the reason you would like to cancel the card
  4. Type in the PIN code for the card and the card will now be disabled

The card will be disabled, but can be easily re-enabled if needed again. Just click enable card, type in your PIN code and voila, the card is active again! 

If a plastic Pleo card gets stolen or lost, we suggest you permanently disable it and block it.

Did this answer your question?