Pleo virtual or plastic cards can be disabled instantly by the user or administrator.
A user can disable their card following these steps:
- In the left hand menu, click on the My Cards section
- Find the card you would like to disable and click Disable card
- Click either Temporary disable card or Card number has been stolen, depending on the reason you would like to cancel the card
- Type in the PIN code for the card and the card will now be disabled
The card will be disabled, but can be easily re-enabled if needed again. Just click enable card, type in your PIN code and voila, the card is active again!
If a plastic Pleo card gets stolen or lost, we suggest you permanently disable it and block it.