You may wonder why it takes a while for your funds to be available, even if you check 'Same Day' transfer from your bank. We understand - you want to use the funds, now :)

When you send the funds to Pleo, it takes up to 3 days for the funds to reach a ring-fenced account with NatWest (National Westminster Bank Plc), from where all your card transactions will settle. To bridge the gap and to (in most cases) avoid bank fees, we allow our customers to wire the money to a ring-fenced account in your local jurisdiction. In this way, we can rapidly, sometimes within a few hours, verify that the funds are on the way. As a service, we make small transfers available in your wallet already when registered in the ring-fenced account, while larger transfers are awaiting clearing in Natwest.  

Never fear, machine learning allows us to predict the best times to load (for you!) and we will notify your Pleo admin if your wallet is in danger of "running dry". You can also choose a custom threshold for the notification.

Note: You can load a maximum of 215.000DKK per day or 18.250GBP

If you have further questions, feel free to reach out to us at support@pleo.io

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